Taking Something Back to a Store and Asking for Help
Learn how to take something back to a shop and explain the problem. Practice asking for your money back or a different item. Find out what to bring and what to check before you leave.
01
Start here
Listen to the podcast
Watch the complete lesson on YouTube
Views, watch time, captions, and channel controls stay with the original YouTube video.
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The lesson transcript begins after the YouTube introduction.
02
Build your vocabulary
Words from the podcast
Select any word here, in the subtitles, or in the transcript for a simple English definition.
Word
Take something you bought back to the shop.
“Can I return this game if my computer cannot play it?”
Word
Money you get back for something you paid for.
“The cinema gives me a refund because it cannot show the film.”
Word
Give something back and get another thing instead.
“Can I exchange these red cups for blue ones?”
Word
A paper or email showing what you bought and paid.
“I keep the receipt for my new bike in a drawer.”
Phrasal verb
Put on clothes to check their size and how they look.
“Can I try on these boots before I buy them?”
Useful phrase
Too big or too small for the person using it.
“This hat is the wrong size; it falls over my eyes.”
Useful phrase
Days when a bank or shop does its usual work.
“The bank needs two working days to send money to Spain.”
Useful phrase
You say this before asking if you understand something correctly.
“Just to check, does the train to York leave at nine?”
03
Check your understanding
Comprehension questions
0/10 completed
Question 1
What is the problem with Mike's lamp?
Question 2
What does a receipt show?
Question 3
In the practice store, what can Mike choose? Choose two answers.
Question 4
Emily says to check two things about a different shirt. Which things?
Question 5
In the podcast, a receipt can only be on paper.
Question 6
The practice store will send the money back to the card Mike used.
04
Listen for the exact words
Complete the phrase
Type the missing word or phrase exactly as you hear it in the podcast.
Phrase 1
Complete with one word: A _____ means you get your money back.
Phrase 2
Complete with one word: “Could you say that again more _____, please?”
05
Rebuild natural English
Build the phrase
Select each word in the order used by the speakers. Select a word in your answer to remove it.
Phrase 1
Put the words in order to ask if the worker needs your receipt.
Select the words in the correct order.
Phrase 2
Put the words in order to ask when your money will come back.
Select the words in the correct order.
06
Read at a calm pace
Speak aloud
Read each phrase as it moves upward. Pause or move the timeline whenever you need more time.